Please be advised MBC is aware of scammers calling and emailing customers pretending to be an MBC employee. These scammers state fraud has been attempted on customers’ cards and online banking. They will then attempt to trick the customer into providing their personal confidential information and/or passcodes or text codes in order to reset passwords on the customers' accounts.
Please remember MBC will not ask you to provide confidential information or text codes to us during a call we initiate. If you receive a call or email you are unsure of, call your local office directly to speak with staff.
Your username and password authenticate your identity, proving that you are you. You are responsible for any activity conducted under your username. If you share your sign-in information, that person now has access to your personal information, including your financial information. Even if someone else is logged in under your account, you are still responsible for what happens including payments made, fraudulent deposits, etc. By keeping your login information private, you’re making sure that your personal and financial information stay private as well.
Not only shouldn’t you share your username and password, make sure you log off when you’re not using your computer or mobile device. If you leave your devices unlocked and unattended, others can see your personal information and inappropriately access your information.
You and only you should know your myMBC username and password. Under no circumstances should you give out this information or allow anyone else to use your account. If you feel you may have mistakenly shared your myMBC username and/or password, login to myMBC immediately to change your username (myMBC ID) and password by choosing the Settings option.
These fraudsters can even spoof the number of our Fraud Center. Remember, they will never ask for information, they'll provide the information to you.
Always be careful about responding to any request for personal identifying information. If you feel as if you are the recipient of a spoofing call:
- Never give out personal information such as account numbers, Social Security numbers, mother's maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious.
- If you get an inquiry from someone who says they represent a company or a government agency seeking personal information, hang up and call the phone number on your account statement, in the phone book, or on the company's or government agency's website to verify the authenticity of the request.
- Use caution if you are being pressured for information immediately.
- If you have a voicemail account with your phone service, be sure to secure it with a password. Some voicemail services are preset to allow access if you call in from your own phone number. A hacker could spoof your home phone number and gain access to your voicemail if you do not set a password.
Monticello Bank understands using ATMs and being able to pay by credit or debit card at the gas station are nice conveniences, so we’ve included a few tips to help you avoid having your card skimmed:
- Inspect the card reader and the area near the PIN pad.
If you think the scanning device looks unusual or it doesn't match the machine's color and style, it might be a skimmer. It is unlikely the con-artists are operating more than one skimmer at the same station or bank, so look at the card readers on the gas pumps or ATMs around you. If they are different from the reader you are about to use, it is likely your scanner is equipped with a skimmer. Also check for glue or sticky substances on the card reader, another sign of a skimmer.
- Avoid using your PIN at the gas pump.
Along with ATMs, self-service gas pumps are prime targets for skimmers. When you pay at the pump with your debit card, choose the credit option when running your card. This prevents you from entering your PIN which is what the skimmers need to withdraw cash from your account at ATMs. Note: When using the credit option, you may be asked to enter your ZIP code as verification.
- Keep an eye on your accounts.
If you suspect that your card may have been skimmed, keep an eye on your account balance and report any suspicious activity immediately.